Shipping & Returns
Shipping Policy
We offer reliable shipping worldwide. US orders will be delivered within 5 to 8 business days and international orders will be delivered within 2 to 3 weeks.
All orders that are postmarked and leave our facility are no longer the responsibility of madbuzzhoney.com. We have no control over items once they are in possession of the USPS. If you have issues with shipping after products have left the Mad Buzz Honey Fulfillment Center that issue needs to be addressed between the buyer and the USPS.
• There may be occasional delays due to awaiting stock.
Return & Exchange Policy
General Terms
We offer a 14-day return policy for all unopened items. Customers must contact us within 14 days of receiving their shipment to initiate a return or exchange. Refunds will be issued as either a monetary reimbursement or product replacement.
Return Process
1. The buyer is responsible for return shipping costs.
2. Items must be returned in their original, unopened condition to be eligible for a refund.
3. All refunds will be processed within 14 days of receiving the returned item.
Order Cancellation
If you wish to cancel your order after it has been shipped, you may refuse delivery. For packages already received, please do not return the item until you have received specific instructions from our team. While all sales are generally considered final, we strive to find mutually acceptable solutions when issues arise.
Additional Policies
• Refunds, returns, and replacements are not automatically granted and must be approved by our team.
• All refund requests must meet the conditions outlined in this policy.
• Valid reasons for returns or replacements are determined at the discretion of our team.
• Support for orders is not guaranteed beyond 15 days if the customer fails to report any issues within that timeframe.
• The buyer is solely responsible for providing the correct shipping address. Our team's assistance in cases of incorrect address submission is discretionary.
By adhering to these policies, we aim to provide a fair and efficient process for all our customers while maintaining the integrity of our business operations.